We may communicate with you using various methods, including email, voicemail, physical mail, text messages (SMS), and in-person interactions. Some communications may be delivered through multiple channels to ensure effective service. These communications are confidential and intended only for you or authorized persons acting on your behalf. By using our services, you acknowledge and agree to the following practices:
1. Communication Methods
- Email and Text Messages (SMS):
- Emails and SMS communications may include service updates, transactional information, or marketing messages if you have provided explicit consent.
- Standard message and data rates may apply for text messages, and message frequency may vary.
- You may opt out of marketing communications at any time by clicking the unsubscribe link in an email or replying STOP to a text message.
- Voicemail:
- Voicemails may include sensitive or confidential information relevant to your account or transaction. Ensure your voicemail is secure and accessible only by you or authorized parties.
- Mail and In-Person:
- Physical mail and in-person communications are conducted as necessary to provide services or address specific inquiries.
2. Confidentiality and Intended Recipients
- Communications are intended solely for the individual or entity they are addressed to. Unauthorized access, use, disclosure, or distribution of such communications is prohibited.
- You are responsible for ensuring that any communication received remains secure and accessible only by you or authorized parties.
3. Consent and Authorization
- By using our services, you consent to receive communications through the methods outlined above, including automated communications where applicable.
- If you wish to withdraw consent for specific communication methods, contact us directly. Note that withdrawing consent may impact our ability to provide certain services.
4. Opt-Out Options
- You have the right to opt out of receiving marketing-related emails or text messages at any time by following the provided opt-out instructions.
- Transactional communications related to your account or services (e.g., loan updates, rate changes) may still be sent even after opting out of marketing messages.
5. Data Protection
- All communications are subject to our Privacy Policy and are handled in compliance with applicable data protection laws.
- We employ reasonable measures to ensure the security of your information during communication. However, we recommend not including sensitive details such as Social Security Numbers or account numbers in unsecured communications (e.g., email or text).
6. Message Recording and Retention
- Communications, including calls, emails, and messages, may be monitored, recorded, or retained for quality assurance, compliance, and training purposes.
- By using our services, you consent to such practices where permitted by law.
7. Updates to This Policy
This Communications Policy may be updated periodically. Any changes will be communicated via email or updated on our website. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
For questions about this Communications Policy or to adjust your communication preferences, please contact us:
The Lazzaro Lending Group – Powered By Reasy Financial
14100 N 83rd Ave, Suite B-230
Peoria, AZ 85381
Phone: (412) 638-4982
Email: justin.lazzaro@reasyfinancial.com
